Indecisive Fucks strikes again!

The indecisive customers that I blogged about previously are getting from bad to worst and I feel like I am already at my wits end dealing with them and all their last minute request and changes.

This morning, the daughter messaged in the group chat requesting to add LEDs for one of the wardrobe, the plans for LEDs in this wardrobe were originally discussed to be implemented during the early stages, but then the clients decided to take it out, we did not discuss about adding this back in for the next few months leading up to the renovation, not a single word about it, so during the electrical works, we did not prepare any LED points for this carpentry, during the carpentry fabrication phase, we did not ask the carpenter to cater any LED channel in the wardrobe carcass for it.

But out of all the times they could have requested to add the fucking LEDs, they have to request it when the carpentry had already been fabricated and about to be installed. 

Fucking shitheads

I am actually so fucking irritated at all their last minute request, if they had requested for us to add it in 2 weeks ago, it would have been fine, 1 week ago, we could have tried to make it work, but NOW, WHEN THE CARPENTRY HAS BEEN FABRICATED! Are you FUCKING KIDDING ME! 

This isn't the first time they pulled this shit, they have been pulling this shit multiple times after the renovation started and it's the constant flip flop between ideas, the last minute request to add shit that should have been requested long ago. Or requesting to add something at the inconvenience of EVERYONE, but themselves, and then suddenly deciding they no longer need it, AFTER the alteration had been made.

When I joined this company and decided to become an In-House Designer and not do any Project Management work was because I wanted to avoid getting stressed out over situations like this, but I have no choice but to take on a more active role because I know Yan, who is the Project Manager for this site, will get extremely overwhelmed dealing with all this on her own, my boss is sadly taking a backseat and not really chiming in much to assist, so I have to deal with all this ridiculous request from the customers.

This family is the most indecisive, last minute homeowners that I have ever worked with. They do not know the level of inconvenience all their last minute request is causing EVERYONE and they are just so shamelessly requesting for them every other day. 

THEY REALLY SHOULD JUST GO FUCK THEMSELVES.

FUCK

Indecisive Customers...

There is this project that I am currently working on which I have been working on ever since I join the company last year. 

My boss had sort of warned me beforehand that this couple will have a higher than usual expectations because they are downgrading from a 3 storey Bungalow to a 5 Room BTO Flat, they may have unrealistic expectations of what could be brought from their current home into their new and much smaller home, this includes existing furniture they might own, an over abundance of appliances like 3 separate fridges, and spatial ideas that exist in their current home that they would like to introduce into their new home, like an outdoor area for them to do heavy cooking.

The first meeting with them was uneventful because this was really early on and they were still many months away from getting their keys. Ideas weren't firm and they just didn't really seem to care all that much, the wife was just sharing ideas she saw from the internet, like doing a mirror TV in their toilet whilst the husband was just there, not really contributing much.

Months pass by with no updates from them, I reached out multiple times to try and schedule meetings so we could firm up on the ideas, but it wasn't until when they finally got a date from HDB for their key collection did they start to request for meetings to run through the renovation in detail. Initially it was just the 2 of them and the meetings were painful because they were of an older age and as a result were pretty forgetful, so whatever ideas that they had, which I had already told them was not possible due to space constraint, would get brought up again, and I always had to remind them that we had that discussion before and the answer to those unrealistic request of theirs was either they were not doable or I was very strongly against.

Thankfully, they eventually pulled their daughter in to assist and the discussion finally had some progress, we stopped revisiting old ideas and focused on actually planning the home according to their needs and requirements that were within reason. That being said, discussions were still not the most pleasant experience for me personally as their designer because even though we were finally on track with the daughter's involvement, the request that they had were still very extensive and we went through so many iterations before their key was officially collected, I had to update my drawings more than a dozen time before that, and after they got their keys, we went through even more rounds of changes.

Once in a while, the wife would throw in a new idea she had, sometimes the daughter would chime in and stop her, other times the daughter would agree and ask us if that was doable. And that would be fine, if not for the fact that the wife likes to keep doing last minute changes.

Keys collected, electrical wiring pulled, and then 2-3 weeks later, the wife would suddenly ask in the group chat....

"I would like to do motion sensor lights for the house."

...  that is like ordering a cup of bubble tea, and after the drink has been prepared and is being sealed, you suddenly tell the tea barista...

"Oh, please make sure to only give me 20% sugar"

... bitch, what the fuck.

For the motion sensor lights, she asked if we could connect it to 2 lights in that particular space, so the motion sensor can activate both lights together, we checked with the electrician, he said it was doable, so we proceeded with it.

One of her relative who works with lights had visited the site with her last week and shared with her that the space didn't need 2 lights, so when we told her that it had already been hooked up to the motion sensor and will switch on together based on her request, her response to that was...

"Why need to have 2 lights turned on together? It's so bright, what a waste of electricity, we don't need 2 lights to turn on together."

I then told the daughter who was also on site that I had originally only planned for 1 light in that space, but it was their relative who proposed to do 2 lights, now to suddenly tell me they need 1 light would have been the perfect time for me to sort of rub it in and tell them...

"TOLD YOU SO!"

... but the wife, being the forgetful lady that she is, bypassed that information and focused on the fact that the space is too small to need 2 lights, that they don't need both to be hooked up to the motion sensor and that she wants to have one of the lighting point either removed or disconnected from the motion sensor. 

If she had followed my original plan from the start, we wouldn't be stuck in this pointless back and forth.

Now my colleague Yan has to arrange for the electrician to drop by the site again and do the amendments.

This was just one out of a many changes that was brought up yesterday during the site visit. 

Our Kitchen Cabinets are also 80% up, the rest of the home isn't done yet, and they were already able to spot issues that they have with the carpentry, literally things that we had ran through together, design decisions and request that they made, that we had gotten their confirmation to go ahead, was met with a lot of...

"Please change this, it's such a waste of precious space."

.... granted those requested were brought up very cordially, but it still doesn't change the fact that it is annoying. My mood was NOT good after the meeting and this is something I find myself experiencing after every meeting with them, just a feeling of being so mentally exhausted because it was never really about resolving an issue, it's about exploring that issue and then instead of coming to an agreement of how to proceed, they will question that issue even more and then request for more amendments to be made. 

To use the Bubble Tea as an analogy.

First Round

I want to order Milk Tea

But do I want to add Pearls or Not.

So I contemplate as I am queuing up to make my order.

Once I reach the counter, I see they have White Pearl, Grass Jelly, Pudding.

Second Round

I want to order Milk Tea

But do I want to add Pearls, White Pear, Grass Jelly or Pudding.

So I stand there and contemplate, and as I am contemplating.

Sugar level. 0% 25%, 50%, 70%, 100%

Third Round

I want to order Milk Tea

But do I want to add Pearls, White Pear, Grass Jelly or Pudding.

If I add Pears, it will have some syrup, so maybe I can just get 25% Sugar

If I add Pears, it's probably not as sweet, so maybe I can get 50% Sugar

etc. etc. etc

Ice Level....

Fourth Round

I want to order Milk Tea...

FUCK OFF.

It's like that when I am discussing the design with them, one question leads to another, that leads to another, that leads to another. It is exhausting.

They also like to constantly go back and forth with ideas that they have.

WHAT DO YOU WANT?!?!?!

When I meet them, I always make the mistake of thinking that we are meeting to confirm things, but what ends up happening at the end of the meeting is more questions being asked than answers being given.

To date, this is probably one of the most indecisive customers I have ever worked with, even though I am usually quite hands off after the project begins it's renovation phase, I can't really let go of this because of how involved I am required when they decide to make those changes.

Yan isn't able to keep up with the changes because she is usually never involved in those design meetings, the idea is as a Designer, I am suppose to finalize all those design details, and when the renovation starts, pass those Design Details to her for her to manage the project and relay those information to the various sub-cons, which is why by right, I am no longer really involved once the renovation officially kicks off, but this couple for this project is just holding on to me with a vice like grip, especially the wife, and not letting me go. 

Yan is under constant pressure because of how hard it is to keep track with all the other projects that is happening outside of this particular project, so I am also trying my best to keep her afloat with all the latest changes.

The next one month is going to be tough. I really just want this project to be done so I can have a mental break. I cannot imagine taking on a renovation of this level on my own as a Sales Designer because I will be extremely overwhelmed and probably just quit midway through.

Fuck Grab!

 GrabFood has finally refunded my missing order after 3 weeks! So I decided to celebrate the end of this whole situation, I will show my support and order through GrabFood again last night.

I was really craving for something sweet, so I ordered 2 boxes of Speculoos Blondie from this pastry shop Edith Patisserie. Their blondies are really addictive, nice and chewy, paired with the cinnamon flavor from the Speculoos, it's a dangerous combination.

The order came within 30 minutes or so, which was relatively fast, and this time the Grab Delivery guy who was in-charge of delivering my order did what he was suppose to do, send me a photo of the food he left on the chair.

I excitedly went out to collect my food and couldn't wait to dive in, I took the boxes out from the paper bag and noticed that the label on the boxes were wrong, they were Matcha Blondies, I thought I had made a mistake, so I went to check my receipt and it was stated as Speculoos. 

I do NOT like Matcha

I specifically ordered 2 Speculoos Blondie because they had a promotion going on and I really fucking love their Speculoos Blondie, so to NOT only be missing out on my Speculoos Blondie, but then also have 2 boxes of the Blondies in a flavor I really do not like, it was really upsetting.

Naturally, I submitted my complaint to Grab, thinking they could resolve this and just refund me my money, I send them the photographic proof...

Receipt states : Salted Speculoos Blondies

Box states : Matcha Blondies

It's a pretty self explanatory picture.  The item received does not match the order. 

Grab then responds back that they have difficulty viewing the attached image and that I should put a clearer image for them to see.

The fuck? I was feeling really pissed off at this point because for you to fuck up the very first order that I decided to make, after the last experience that I had, like what the fuck are you doing?

I retook the photos, opened the box to show that it is indeed Matcha Blondies (pictured above), and was quite condescending with the way I wrote the message...

....  and hit send. 

Got up this morning and as I was preparing my morning coffee, I opened the fridge and saw the 2 boxes of Matcha Blondie, that triggered me all over again and I decided to just follow up an email to Grab and tell them to just close my ticket, that I will just settle for the Matcha Blondies because the idea of having to deal with them again for this kind of refund issue just feels exhausting.

Told them even though they probably don't give a shit, I will be ordering from FoodPanda moving forward after this repeated experience of them taking longer than usual to deal with my issue.

Refunds for "missing order" or "wrong item delivered" are usually issued within an hour of submission, this was 12 hours later and there was no update.

As someone who used to work in retail, when a customer sends an angry email or text message like the one I did, I honestly do not give a flying rat's ass if they decide they no longer want to patronize us anymore because I am at the bottom of the command chain, I'm just there to earn my monthly wages and that's it, and I believe the ones who will see my email are also the ones at the bottom of the command chain, to them, my email response is just another annoyance they will have to deal with on a daily basis.

Anyways, it's already been more than a day and they have yet to issue me any sort of compensation, the issue in the app is still tagged as "We are working on it!" I am now more interested to know how they will respond to my last email and if they will actually issue me a refund or not.

The Matcha Blondies are actually not too bad, but it's not Speculoos so I am not loving it as much as I should be. To be fair to Grab, the whole mix up is honestly the fault of whoever was doing the packing on Edith Patisserie's side, either it was a mix up or they ran out of the Speculoos and decided to swap it with Matcha, if it was the latter I would actually be more pissed off because I really do not appreciate stores swapping out items without double checking with the customers if they are okay with it first.   

If this isn't the Universe way of telling me to stop supporting GrabFood anymore, I don't know what is. I have also decided to just cancel my Grab Unlimited Plan with them, stated my reason as "Others" and just wrote the reason being that their Service Recovery is shit.




I have also since deleted the app because fuck Grab in general, will be using Gojek for my cab hailing services now on, and FoodPanda/Deliveroo for food deliveries, although to be honest, I feel like it will only be a matter of time before I drop Foodpanda. Pretty sure one of the reason why I kept ordering from Grab previously was because FoodPanda messed up my orders.

Scammed by GrabFood

I don't think I will be using Grab Food anymore because recently, I am pretty sure I got scammed by one of the delivery guys and Grab has decided to take their own sweet time to deal with the issue.

It has been almost 3 weeks since and I still have not gotten a refund.

So just some background.

18th June

Work had just ended and I was waiting for my bus at the bus stop near my office, decided it would be a good time to just order my dinner via Grab, picked the "Saver Delivery" to save some money and figured by the time I reach home, the food will either be at my door step or at least be about to reach.

I selected my stuff from one of the Mix and Match option, confirmed the order and just didn't really bother to keep track of it until I was at the lift lobby of my condo, I opened the app and noticed that the delivery guy was 10 minutes away, I could track him on the app and he wasn't really anywhere near my block, but not even 10 seconds later, the order was suddenly marked as delivered.

I thought maybe the guy had delivered the item, but then forgot to update his side as completed, so he might have done that when he was already on the road. 

I headed up to my unit and realize that the food wasn't there, I gave the delivery guy the benefit of the doubt and thought, maybe he accidentally press the delivered button but is still on the way because this had happened before a few times with some of the deliveries, so I went to take a shower and after my shower,  checked my main door again to see if the food was there, it wasn't.

A bit confused as to what was going on, because it had already been 15 minutes since the order status was updated to "delivered", I decided to reach out to the delivery guy via the app if there was an error on the app, he replied and told me...

"No error, I already delivered."

... I then asked him if he had maybe delivered it to the wrong address because I didn't receive anything, but he insist he did,  and that he had left it on the black chair outside my main door, I took a photo of the chair and asked him if that was the one he left it on, thinking he might reply... 

"Sorry, I think I delivered to wrong place."

... but he simply replied with "Ya", and that was it. I was really annoyed at this point because it was already 8.30pm, I was hungry and my food wasn't here, so I asked him to provide me with photographic evidence that he left the food on my chair, because that is their standard practice, if you had been instructed to leave the food at the main door, you take a photo of the food at the main door as evidence and then send it to the chat, this fucker just left me on read because he didn't have any photos.

I immediately reported the issue to Grab, thinking I will be able to get a refund within the hour, because from my own experience, that's usually how quickly they are able to deal with "missing order" issues.

19th June - 1st Contact

No updates on my case after a whole day, so I reached out to a Grab Specialist via the app, thinking they could resolve my issue faster.

I shared the issue with the specialist Crystine, who apologized for the experience and told me she will escalate this issue to Support and update me via email once there is an update.

Zero Updates from Grab's side

24th June - 2nd Contact

I reached to a Grab Specialist again via the app to get an update on my case. 

This time I was connected to Kate, she checked my issue and told me they were still working on it, I was a bit upset because this was taking quite a while to resolve. It had almost been a full week by this point and there had been zero updates on their side.

Kate then informs me that she will escalate the issue and I will get an update within the next 24 hours.

I was optimistic, thinking they will settle my issue within the next 24 hours by confirming that the refund had been approved and that I can expect to get my money back.

I get an email minutes after the chat with an update from them that simply went...

"Our team is still working on it."

.. the level of incompetence was truly pissing me the fuck off.

26th June - 3rd Contact

Reached out again via the app and was connected to a Specialist called Xhing.

I was upset about the update that Kate had given me, so I attached the screenshot of my conversation with Kate, and highlighted the part where she told me she will give me an update, and then sharing with Xhing the update I actually got, which was essentially an non-update. 

I repeated the whole scenario with the Grab Delivery guy as well, even submitted screenshots of my conversation with that fucking thief, hoping this can help to escalate the case. Xhing apologizes for the experience and then informs me that the refund had actually been approved, but for me to give them some time to process it and also investigate the case further.

That was great, case solved, I could get my money back and I hope they would actually punish the Grab Delivery guy for fucking lying about delivery my food.

2nd July- 4th Contact

Still zero fucking updates from Grab.

I reached out again via the app, and this time, I was connected to Ana. I asked her about my refund, attached the conversation I had with Xhing. 

She told me she will investigate further. I expressed my gratitude and she suddenly ask me...

"Is there anything else I can help you with?"

... I was a bit confused because shouldn't you be using investigating right this instant instead of asking me if there was anything else you could help me with?

You can help me by checking your system right there and then to let me know when the refund will be processed back to me, I would expect since the refund had already been approved, according to Xhing, there should be a date of when I can expect to get the money back.....right?

 Ana then apologized and told me she will investigate and actually get back to me via email. 

Spoiler alert. She didn't.

As useless as the other 3 Specialist, but not as bad as Xhing because I have a feeling he lied about my refund being approved just to end the chat.

6th June - Latest Contact

Reached out again to get an update on the situation. This time, I was connected to Jackie.

I just could not be bothered with the pleasantries this time, I didn't say Hi, I just got right to the point and asked for an update about the whole situation, and once again, Jackie just regurgitated the same shit that all the other specialist have spewed out...

"We are sorry for the experience, this is not the experience we want you to have.."

... I get that this is their SOP response, but to read that and know how invalid that statement is was very aggravating to me as a customer, like stop fucking lying, if Grab really cared, then why am I having to go through this 5 times in a row?

Jackie was equally useless, gave me the same reply as the other 4 specialist about how they will escalate the issue to be investigated  and then for me to expect an update via email, I ask how many escalations they need because it has been almost 3 weeks since the fuck up happened and I am still short of my $18.

I screenshot all the convos I had with the other specialist, mainly the part where they wrote..

"We will get back to you via email" 

... and just send it to Jackie, each one with an accompany caption that read "NO UPDATES!" 

I get that Jackie and all the other Specialist are just hired by Grab to deal with all this issues, so it really isn't their fault that I am not getting an update, it's just Grab's incompetency at handling this situation, but I was pissed, and I just needed to vent my frustration at someone. 

Jackie can't really do much, so all he does is apologize again for the experience and at this point, I was just really tired of the conversation, I knew if I continued the chat, the conversation will just end with him spewing the same shit his colleagues spewed out...

"We apologize for this experience, we will escalate this issue and get back to you via email."

...and then not actually provide any updates. So I just stopped chatting back.

About 4 minutes passes by with no activity in the chat until Jackie eventually asking if I was still there, I decided to just leave the end the chat. You waste my time, I will waste yours, as petty of an act as it is.

Anyways, I have stopped using Grab Food since this issue and have decided to return back to FoodPanda. 

It sucks because I have been using Grab pretty religiously for the past few years, but looking at the way they are handling this issue just made me lose any confidence I had in them. 

Your team messes up and I, as a paying customer, have to pay the price for it. All you need is 1 bad experience to stop supporting a brand, and this is that bad experience for me.

I am not expecting for them to reach out to me anytime soon with an update on the case and I am not expecting to get my money back anytime soon. 

The reason why I keep asking for an update is not because I really want that $18 back, it's just $18, I can always earn that back. The reason why I am asking for an update is because I want Grab to acknowledge that their delivery guy scammed me and they are doing something about it, but all they have done is make me feel invalidated as a customer and that is what is so upsetting about this whole situation.

That being said, I really do need to move on from this, even though it has left a really bad taste in my mouth.

Psychotic Security Guards @ Cuscaden Reserve

I had the unfortunate privilege of coming across 2 of the most unhinged Security Guards today during a site visit with my boss at one of our new project located in Cuscaden Reserve, but in order to ensure that my colleague Yan won't have a hard time during the Project Management phase of the project, I shall abstain from leaving a scathing review on their Google Reviews until we are have completed the project. 

To say the Security Guards were unfriendly would be a huge understatement because in my line of work, I have met my fair share of Condo Security Guards, they are all generally quite cordial, and you do get some unfriendly ones once in a while, but this 2 Security Guards at Cuscaden Reserve were fucking mental.

So my boss had actually parked his car at a nearby mall and we decided that we would walk to the Condo on foot, we headed to the Guard House when we arrived and my boss just says to them...

"Visiting."

... we were expecting the guards to then simply ask us which Unit No, confirm our identities, and then  let us in since our clients had told us that they had already informed whoever they needed to inform in advance that we were visiting.  

The first Security Guard, upon hearing what my boss said, then responded in a very unfriendly tone with...

"Purpose?"

... to which my boss then elaborated...

"We are here to meet our homeowners for a discussion."

...which was what we were here for, that Security Guard was not happy with that answer, so he asks the same question again, which was what our purpose was, and my boss responded the same thing, that we were here for a discussion with the homeowner. 

The first Security Guard lost his shit after that and shouted at us....

"ARE YOU A CONTRACTOR?"

... and my boss very calmy respond back, telling him that we are, but that we are only here for a discussion meeting with the homeowners, and we are not here to do any actual contractor work yet. This reply triggered the second Security Guard in the Guard House, who then popped his head out from the guard house and started shouting at my boss...

"CONTRACTOR THEN SAY YOU ARE A CONTRACTOR! We have all sorts of people coming in saying they are this and that! YOU ARE A CONTRACTOR, SAY CONTRACTOR!"

 ....and he proceeds to go on this tirade that lasted way too long, and at one point he went...

"I HAVE A PHD, BUT I AM JUST A SECURITY GUARD, SO WHAT IF I HAVE A PHD?"

...and I guess the point of him sharing that information is just to tell us that not any Tom Dick and Harry can simply enter the Condo Complex, even if said Tom Dick and Harry has a PHD. I mean I get what he is trying to say contextually, but the level of hostility that him and his fellow Security Guard colleague was showing us was completely unwarranted. 

He was just going on and on while my boss was filling up the visitor logbook, and he was just shouting at him the entire time, it was fucking insane. I was just standing beside my boss, seriously contemplating if I should raise my voice back at him and ask him to calm the fuck down because there is no need for that level of hostility, but then I saw my boss, just remaining completely calm, so I also kept my cool and went to fill up my name in the visitor logbook. 

The Second Security Guard did eventually calm down a little when he realize we were not really retaliating, so he did eventually apologized, but still in a very uncouth tone, and said something along the line of...

"Sorry, it's not that I want to target you but a lot of people have been coming into the complex and telling us they are all sort of things.."

... and my boss was just completely calm about the whole thing, he reiterated once again that he was just there for a meeting with the homeowners, and that he wasn't coming in to do any contractor work, that's why he didn't say he was a contractor at the start. 

The Second Security Guard definitely felt really horrible for losing his temper, so he attempted to be helpful and gave us very clear directions about how to get to where we wanted to go to make sure we wouldn't get lost, the first one who lost his temper just kept quiet when the second one lost his shit, so he didn't say anything after that and just had the second guy do all the talking, or screaming. 

After that, as we were walking towards the carpark to get  to the lift lobby, I just laughed about it with my boss and told him how insane the guards were. 

I have heard of Security Guards at Condos in Orchard area being quite arrogant and unfriendly, but holy shit, I was not expecting one of them to start projecting their insecurity about their Security Guard position at us.  

Desktop is alive again...

BIOs have been flashed, the motherboard has been updated and my desktop is alive again! 

The $195 did not go to waste and now I have an upgraded CPU system. I was really not optimistic about this whole thing actually working, even though I had been watching quite a few videos on how to go about actually doing what I needed to do, you just never know what could go wrong. 

But it worked, now I don't have to fork out anymore money to send the entire system it back to Dreamcore for repair. Honestly speaking, even though this whole unintentional upgrade was a success, I don't think I am ready to upgrade anything else in the system, just out of fear that it would fuck with the rest of the system.

This processor replacement process felt like a complete fluke, so I am not going to tinker around with anything anymore, I am happy with the way the desktop is now, as the saying goes, if it ain't broken, don't fix it.

Only downside is my CPU Cooler Fan no longer has the fancy RGB lights, so it won't illuminate the dust that is just contained within the inaccessible crevices of the heatsink anymore.

My 10 Year Old Aftershock Laptop served me really well during this downtime, even though it's a bit laggy at time, the fact that it still was able to sustain my internet addiction for that short period of time whist my Desktop was out of commission is nothing short of amazing.

PC has spoilt

So I damaged my desktop earlier this morning after attempting to try and clean out the heat sink.

The internals of my desktop is just caked in dust because it barely ever gets cleaned, and it's not from a lack of trying, but simply because of how difficult it is to actually get into the nook and crannies that I eventually just gave up... so I guess it is from a lack of trying harder.

Covered in dust. It would be so satisfying to remove the dust from the heatsink...

...but it's almost impossible to access the inner part of the heatsink without removing the entire piece out from the PC because the fan blades are blocking it, I have tried to use compress air to blow the dust out, but it wouldn't really get everything out because of the cockblocking by the blades.

Well, today, I decided to try harder and looked up online how to remove the heatsink from the desktop so I can give it a good clean. From the videos that I watched, it looked quite easy, just gotta do some unlatching, disconnect 2 wires, and the whole thing would come right off with a bit of wiggling. 

I proceed to switch off my desktop, unplug the power outlet, and did all that. I actually had a really bad feeling that I could fuck it up, but proceeded to do it anyway because YOLO. There was some resistance at the start because of the latch was really hard to unlatch, but it did eventually came off...

... and something that wasn't suppose to come off came off with it, that black square with a smaller gold square in the center of the motherboard, that part is not suppose to be empty, that part is where the processer is suppose to sit and where it is suppose to stay when I remove the heatsink.

... here is is, at the back of the heatsink, the pins are crooked and it is completely stuck on the heatsink like it had been fucking cemented on. 

When you install a processor onto the motherboard, it's a very gentle process, you have to make sure the pins are all straight, and then you gently prop in onto the motherboard and lock it in,  but when you have the fucking heatsink just mounted on top of it, that is impossible. The heatsink doesn't just plop right on top, I need to angle it here and there to ensure the latches are in place, and when I do that, what ends up happening is it forces all the pins on the processor to bend with it.

The photo above was taken after it had been freshly removed, after attempting to stick re-install the processor and then failing to successfully latch the heatsink onto the motherboard, the pins of the processor got bend even more.

I did eventually latch the heatsink successfully back onto the motherboard eventually, but when I tried to turn on the PC, it didn't boot up at all because the processor has been damaged. The next thing I could think of was to simply drop Dreamcore an email and ask them for a quote to replace and repair the desktop, and if possible, also do some specs upgrade, since it's a Sunday, they won't reply to me until tomorrow the earliest. 

Since I had time to think about the issue, I decided why not get a new processor and replace it on my own, Dreamcore would probably charge me an arm and a leg for the repair and they will definitely do a crazy mark up the price of the Processor, or at least that's what Reddit claims, so I actually headed over to Sim Lim around 4pm to and managed to find a new CPU Processor, double checked with the seller if it's compatible with my motherboard, and it's definitely an upgrade from the current damaged one, it came with the Heatsink/Fan, I didn't realize they would come as a set but it did. I asked the Salesperson if he could help me remove the damaged processor from my current heatsink, but sadly their store isn't equipped with the necessary tools to do that.

Total Damage - $195

When I reached home, I tried to install the processor on my own and it didn't go well, things were falling apart left and right, eventually I managed to install the processor and the new heatsink onto the motherboard, but because I needed a USB Drive to update the motherboard, which I do not have, I can't really do anything more until I get my hands on the USB Drive that I have in the office.

I am not sure if I damaged anything during the dismantling because I disconnected the GPU, the WiFi card and a bunch of other shit that I have no idea does what, accidentally drop parts onto one another, it was a mess, the parts have all been reconnected since.

If this works, that's fantastic and might give me the confidence to also potentially upgrade the graphics card.

If it fails and Dreamcore does charge me an arm and a leg for the repair cost, I may just end up getting a new laptop and just give up owning a desktop. The whole point of a desktop is so I can upgrade it, but if attempts to upgrade it end up costing a lot of money, then there is just no point buying another desktop, just for me to change the entire system again 4 years later. A laptop also takes up a lot less space on my table.

Or I may just stick to my Aftershock laptop and get the upcoming PS5 Pro for my gaming needs, would also be a great way to make use of my Prism+ monitor.