Bad Customer Service Rant

I had decided that since today was such a hot day, I would take a drive down to Holland Village to get a cold drink from Boost and then head to Plain Vanilla Bakery to get some cupcakes since I was going to be there. 

The moment I saw Boost, I was actually really happy that there wasn't any customers, that meant minimal waiting time for my drinks, so as I walked up to the shop, I notice there were 2 girls who were on shift, a Malay girl, who was fiddling with her phone whilst stuffing chips into her mouth and a Eurasian girl, who was busying preparing a few orders , for who I'm not sure because there was literally no other customer except me, maybe she was making for customers who would be returning shortly, maybe she was experimenting with new flavors, but either way, I was sure she was not going to be the one serving me since she was legitimately busy.

At this point, I assumed the girl who was stuffing chips into her mouth would stop what she was doing and greet me, I mean even if she wasn't looking at my direction, her peripheral vision should be able to see me standing at the counter, so I just stood there and waited for maybe 5 seconds under the assumption that she would actually start doing her job, because if a person stands at the counter for more than 5 seconds without moving, they are probably there to actually buy something and not admire the menu. She doesn't seem to be aware that I was there or just didn't really care because she continued doing whatever the fuck she was doing, playing with her phone and stuffing chips into her mouth. I had to call out to her 3 times before she finally responded. 

When she finally walks over, I greeted her and she smiled for as long as it takes for a person to say Hi, literally half a second and that friendly face morphed into this unfriendly "fuck you for interrupting my chip stuffing ritual" look, like she suddenly realize she had just seen the person who ran her fucking dog over, me being the one who ran her imaginary dog over.

For the next few seconds when she was taking my order, her tone was just plain rude and condescending, when she asked if I wanted Original size, she sounded as if she was really telling me...

"Of course you want Original, pfft! I would roll my eyes if I could, but I can't because I need this job to be able to satiate my need for my potato chips. One day I will open my own potato chip factory and just make potato chips for myself forever"

And really, for the entire process of making the drink itself, I wouldn't expect her to look friendly, there's a level to how ridiculously friendly I want the service personnel to be and the requirement to look like she's enjoying her job as she's preparing my drink is not necessary, but she didn't look happy.

When she finally completes the order, I thought she would at least smile when she hands me my drinks, but NOPE! She passes it to me with that same exact look on her face. The "why the fuck am I serving this person when I can be so much more" look. So I just took my drink and went to withdraw money from the nearby ATM, feeling quite unhappy with the service I had received. 

When I looked back at the store again as I was queuing up at the ATM, she had apparently forgone her "Chip Stuffing Ritual to look as close to a hamster as possible" and was instead busy talking to the Eurasian girl, probably gossiping about the new Potato Chips Cold Storage would be selling and giving the Eurasian girl tips on how to really stuff as much potato chips in your mouth without damaging it, which would be ironic seeing how her mouth has obviously been damaged, that why she couldn't even smile for more than half a second. 

Then I got Plain Vanilla Cupcakes and well, I have nothing to complain about their service. It was alright, compared to the Boost chick, it was more than alright.


* I went back to Boost a few days later and got another drink, this time the server was different, she was not as unpleasant, but honestly, when you want your customers to "go to the left" so they don't obstruct the queue after they made their order, maybe don't say it in a commanding tone. I felt like I was a recruit back in BMT being ordered by my sergeant to keep right or he will ask me to knock it down.


Lesson learnt, being a polite customer to any Boost employee in the future is unnecessary. Unless they are able to greet me like a proper server should, I'm just going to remain generally unfriendly and unapproachable.


"I want my juice, so make me my fucking juice." *throws $10 bills in her face* "Boost me up! Bitch! And don't you go throwing your nose shit into the blender because I'm watching you."