Sour Deal

 Today was not a good day at work.

I had a family that I had been keeping in touch with for the past 3 weeks, coming into the store today, finally ready to purchase a $37,000 storage cabinet they had been eyeing on, this was their third visit to the store and they were suppose to drop by next week to enjoy some discounts from the Year End Sales, but the wife was so excited to get the item she asked her husband and son to drop by today to confirm the purchase, out of goodwill, I extended the Year End Sales discount to her.

Prior to this third meeting, the first two meetings I had with them were always friendly, I had a very nice banter with the wife and the whole family was just really great to talk to, during those meetings, I also shared with them that our items will have a waiting period of about 4 to 5 months because they are built to order from Italy and shipped over, and with the current shipping issues due to covid, there could potentially be delays, so this was something that they have been aware of since the start.

Anyways, they drop by the store today and had a chat with me about the storage cabinet they wanted to get, so I ran through the different leather options they could select from with them and advised them on which leather they should pick for easy maintenance, the wife was so excited about the options and kept asking me for advice on the colors, I could tell she really wanted the storage cabinet and we proceeded to have a really good and long chat about a few other items she thought could work with her space.

Nothing was cheap, everything is crazy expensive and she clearly wasn't going to shell out another $10,000 for a side table she probably wasn't really very interested in, so we went back to the storage cabinet and once all the customization options had been confirmed, I then excused myself to go prepare the Invoice for the customers, I requested for them to take a walk first around the mall first because it will take a while for me to prepare the invoice, in fact I told them to give me half an hour, but they insisted to just stay and laze around the showroom, so I left them on their own and as predicted, I took a bloody half an hour just to prepare the invoice for 1 Storage Cabinet because that is how inefficient, unnecessarily complicated and outdated our Invoice system is, and this was after my supervisor assisted me, if I had been alone I would have taken so much longer. 

It takes less time for me to prepare a renovation quotation back in ID4, and a renovation quote is a lot more extensive than an invoice for a single furniture item. It's fucking ridiculous how inefficient the system is.

When I was finally done and printed out the invoice for the customer to confirm that everything was in order, the mother jokingly told me I took 26 minutes to prepare the invoice because she had been counting the minutes, the son then takes a look at the invoice to vet through and pointed out that the waiting date is reflected as "3 to 4 months" instead of "4 to 5 months" that I had shared with them, a typo my supervisor had made when he was helping me with the Invoice, I apologized to them for the typo and told them I will update it to reflect the correct waiting period.

They then proceed make the initial deposit payment, which amounted to $21,000.

The mother then brings up the 4 to 5 months waiting period and ask me what would the company do if the product doesn't arrive after 5 months. The correct answer would be nothing, we can't do anything because if there is a delay, it is something that is beyond our control, but my dumbass decided to say...

"Oh, if it delays, we can loan you one of our storage cabinets first. We have an incoming shipment that we can probably loan to you guys if we end up facing a delay."

....because that was what a few of my colleagues had done when their customer's order got delayed, tables were loaned, sofas were loaned, chairs were loaned. I figured if they could loan those items, then I could probably loan a storage cabinet as well.

As I went back to prepare the receipt for them and I decided to tell my colleagues about the customers request, but to my surprise, they told me the loan was not going to be possible because the item had a marble top and those are prone to getting damaged during deliveries if not protected properly.

It sucks when I had to break the news to the customers, but to be honest, I didn't think this was going to be a make or break for them, they already knew early on that the waiting time is 4 to 5 months, and this option to loan them a temporary cabinet was only brought up today. I mean the Mother clearly wanted to get the storage cabinet, the fact that she came back so many times is prove of that. If I can't loan them a temporary piece, they can just use an existing piece they already have first to tide them over.

Well, I was wrong, because they kept pressing me to add that as one of the terms in the invoice and they were relentless. I kept apologizing and telling them I had misspoke, that it was not possible, but they kept insisting, the mother than brings up the typo I had made earlier and kept saying things like...

"We have to wait an additional 1 month, your waiting period you put 3 to 4 months, but now you say 4 to 5 months, if it doesn't arrive in 5 months then how?"

... which was really irritating because I told them from the start it is 4 to 5 months, I didn't add an additional month into the waiting period, and also, it is not up to me to control whether there is a delay or not, I know the furniture brand will built the item in time, but it's the shipping that could delay and this is not up to me or my company to decide if they will be delayed due to covid, I can't guarantee anything. Eventually, I told them to give me a day to check with my boss to see if the arrangement for the loan was possible, to which the wife then gives me an ultimatum...

"You help us check, we came back to look for you because we like you and your service is good, but if this is something that is not possible, then I will want a full refund instead. You help me check."

... and they went on their way. If she had told me this before they paid the deposit, I would have been a lot more firm and just told her she either take it or leave it, but because she had already made the deposit, I had to placate her instead.

I shared this with my supervisor and his advice was for me to just issue the refund because the customers were clearly being difficult and he would rather not have their sales if that is the case, which I personally agree with, I mean this has been the way I work at ID4 as well, if the customer is being difficult, then I don't want to work with them. I am not desperate to earn a little over two thousand dollars in commission for your project but have to deal with your antics for 4 months, in this case, I am not even going to be getting any commission from selling you the $30,000 storage cabinet.

Out of courtesy for the customer, I decided to message my boss anyways and as expected, he told me it was not going to be possible to loan them the items, but told me to let them know if the item doesn't get delivered within 5 months, then they will be able to get a full refund, which I personally thin isn't a good deal.

It's like me queuing up to buy lunch and the store tells me that the waiting time is 30 minutes, so I wait in line and after 30 minutes when I ask the store how much longer do I have to wait before it's my turn and they tell me to wait another 10 minutes, I would rather wait that additional 10 minutes, because why the fuck would I choose to exit the queue after I have already been queueing up for 30 minutes.

So I break the news to the customer via text and essentially told them about my boss' offer and also shared my suggestion, which is to void the order immediately, the husband accidentally butt dials me, so I was able to hear the wife very angrily exclaiming something along the lines of...

"IF HE CANNOT AGREE TO THE TERMS, THEN ASK FOR THE REFUND, CANCEL THE ORDER."

... I can understand why she was upset, if I had clarified this situation before I got them to make payment, things might have panned out a little differently, but because I only told them it was not possible after payment was made, the wife probably felt a little cheated.

The son then gives me a call a few minutes later and request for me to cancel the order, he was actually very apologetic about it so I also felt bad. I proceed to void the order and send a picture of the void receipt to the husband's phone, once again apologizing for the miscommunication,  he was also very nice and told me it was alright, that the mix up wasn't wholly my fault.

Anyways, this soured deal pretty much ruined my entire day, it just left a really bad taste in my mouth and I'm sure both father and son had to placate the mother after I void the order.

But the more I think about it, the harder it is to really grasp the entire situation because this purchase was something the wife clearly mulled over for a while, she clearly really like the item because she visited the store multiple times just to see the same item.

She knew about the waiting time for the past half a month ever since she visited the store.

She came in today with the intention to get the cabinet.

The "replacement loan" was not something that was promised to her during her first or second visit, this was only something that was brought up today, that means the promise of having a "replacement loan" was never a factor in her decision to get the storage cabinet.

It's like I have craving for Bubble Tea for the past week, so I drop by a Bubble Tea store to get said Bubble Tea and the cashier then tells me...

"Oh, we are giving away a free gift today with every purchase"

... and after I pay for the drink, the cashier tells me she has made a mistake and that there is no free gift.

Am I going to cancel the whole order because there was no free gift? 

No!

I came here to buy my bubble tea, so I am going to get my bubble tea, regardless of whether I get a free gift or not. When I came to the shop, my main goal was to get the bubble tea, I am not going to cancel the order just because the "free gift" that was promised to me was not honored. 

 I didn't come to get the bubble tea because of the free gift, I came to get bubble tea to satisfy my cravings, so why should the exclusion of a free gift that I only learned about recently affect my decision to get the drink?

Like the free gift, the loan replacement shouldn't have been a deal breaker for the Mother.

So I don't really understand her logic to cancel the order, maybe she did it out of spite and if it is out of spite, then it is her loss because her pride would probably prevent her from coming back to get the item from the store, but it's for the best because I don't have a lot of faith in my company to deliver the item on time to be honest, something will probably happen somewhere to delay the shipment and if this is her reaction to such a small non-issue, I can only imagine how much worst she will become if the item she ordered ends up getting delayed.

Meddlesome

I will admit I am pretty much 1 foot out of my current company's door at this moment in time and it really sucks that I am now on Jobstreet again looking for new jobs to apply for. 

The past few weeks have just been extremely demoralizing for me personally because I was simply not performing at all and I honestly do believe that my sales for this month will actually be $0, which is a concern I shouldn't even be having because I did not apply for a sales position to begin with, I applied to be an Interior Stylist and it makes me very upset that I am feeling so inadequate for trying to do a job that was falsely advertised.

My fellow newbie colleague has really been killing it at work recently and a lot of the inadequacy I am feeling right now is because of his performance. The comparison  between our performances will be inevitable and it just sucks that I am going to have to compete against someone that I think has the potential to become the top sales person in the company against the current group of sales associates that we have. 

He is aware that I have been feeling the pressure because of him lately and he is trying to help me as well. which I really appreciate, but his method of helping today annoyed me quite a bit and if he does it again, I will have to ask him to stop doing it.

What essentially happened was I decided to approach a customer and asked if she needed any help, she then shares what she was looking for and we started having a conversation, as she was moving towards another section of the showroom, my colleague decided to interject and started talking to her, which was completely unnecessary and even though I knew he had good intentions, it was a bit rude to just suddenly hijack the conversation, which was exactly what he did when he went up to her and said...

"Oh, I am curious to learn what are you looking for, do you have a floorplan, I'm just asking because we offer styling services and my colleague Tim can help you with the space planning because he is a designer."

... why are you cutting in? Why are you speaking on my behalf, I can speak for myself. I feel that the general rule of thumb in sales is IF someone speaks to a customer first and engages in conversation with them, then you DO NOT interject unless you have been introduced into the conversation by the person who spoke to them first. 

I was really not happy when he did that and if I hadn't been wearing my mask, my annoyance would have shown on my face very clearly, and then he goes...

"You could leave your contact details with Tim and we can keep in touch?"

... like actually just keep quiet, you talking on my behalf just makes me look extremely inadequate, and at that point, I think the customer could sense that I was not very happy with my colleagues interjection, so she just went...

"Errr, it's okay, I will just talk to Tim directly."

... and then she came towards me and we started talking again. She asked a lot of technical questions that a normal customer would never ask, so that was how I kinda guess she was a mystery shopper. I did my best and introduced her to as much items as possible to try and score some points for the evaluation, and after she left, I just couldn't be fuck with the rest of the walk-ins anymore and just let my colleague handle them all, since he wants to talk to my customer, I shall let him talk to all the other customers.

I am honestly very curious what the mystery shopper will write about my colleague's interjection. I really hope she does write about it so it and my supervisor can highlight it to him because what he did was not even remotely helpful, it was meddlesome and just extremely rude and it could potentially even make me look bad. Even though his intention wasn't to steal, if this was a real customer and the customer ended up building more rapport with him, he would indirectly be stealing the customer from me because they will want to talk to him more than talk to me for future follow ups.

While I do acknowledge his knack for doing sales, I do not want to close a sales because he helped me, we both joined the company at the same time and this is really a matter of pride for me. If I accept his sales, then what does that make me, a pathetic newbie who has to rely on another newbie for sales?

Anyways, I will probably be bringing up my concerns about the position with my boss soon, the part where I was essentially hired for the wrong position, and then either be given a new set of responsibilities that is more aligned with the position I had applied for, or I could get fired.

The Stupid, The Dumb and the Cheapskate

So my company has recently started attempting to sell our furniture online through the official website, but for some reason, they did not properly update the entire catalogue before letting it go live, so a lot of the items were marked as $0. 

Any regular person with a functioning brain, upon looking at the brands that we carry and seeing that the items are marked as $0 would know that something isn't right, that the price is probably not properly reflected. Before I started working at the company, this was something that I noticed as well, back then, customers still couldn't get anything online and it mainly just functioned as an online catalogue, but a lot of items were marked as $0, and because I have a functioning brain, I knew immediately that they are obviously not $0, if I wanted to know how much those items cost, I will have to contact the store to check for them, I won't assume that just because they are $0, it's going to be free.

WELL! Today, I actually got not 1 but 2 brainless individuals who legitimately thought those items were actually free.

The first one drop an email to ask about the item he had ordered, my boss wanted me to contact the customer, so I reached out to him via Whatsapp, thinking he was going to want to know the price first before he commits to the purchase,  so I gave him the price as well as the availability of our stocks. This fucking dumbass actually calls me back and goes...

"I already ordered the item, why are you giving me the price and asking me to pay?"

...so I asked him if this was an existing order that he had already made payment for, thinking maybe he just wanted to check on the delivery for an item he had already purchased, to which he tells me he didn't pay for anything, which confused me and I told him that if he hasn't paid for anything, what was he talking about? He then tells me that he has already confirmed the order last night and that it was marked as $0, so he is calling to check when the delivery can be made.

Okay, so instead of calling to check whether the item is actually really for free, you are calling to check when the item can be delivered, that item that would usually cost $10,000, that you saw being indicated as $0 on our online shop.

.

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WHAT!?!?!?!?

THE LEVEL OF STUPID! THERE IS NO ONGOING PROMOTION ABOUT US GIVING AWAY FREE FURNITURE, SO WHY THE FUCK DID YOU NOT THINK THAT IT WOULD PROBABLY BE A GOOD IDEA TO DOUBLE CHECK WITH THE STORE FIRST BEFORE YOU MAKE THE STUPID FUCKING CALL.

I was really riled up during the call because this fucker was so fucking entitled, he told me he stayed up all night looking at the coffee tables we had before picking the one he wanted, like I am suppose to feel bad that you are sacrificing sleep to choose which "free item" you want, and then insinuated that he could sue if I don't deliver the item, because it was marked as $0 and he is expecting it to be free, calling it fraud if I don't agree to deliver it out him. 

I can't express how shocked I was at the level of stupidity and entitlement this fucking dumbass was exhibiting, and I was pissed off, so I was very firm and told him that if he doesn't make any payment, there won't be any delivery, I reiterated that our website was not properly updated so we are not actually giving anything out for free.  

The fact that I was even having a conversation with him about it just blew my fucking mind, this is the kind of moron that will fall for online scams because of how brain dead he is to not actually do any sort of fucking research.

IF SOMETHING IS TOO GOOD TO BE TRUE, IT PROBABLY IS.

You Stupid Fuck.

Anyways, I later get another enquiry and it was the same thing, another $0 item, so I reach out to this other customer and shared the price of the sofa with her, I was contemplating whether to start the message of with a disclaimer of sorts, just to let her know that the item listed isn't actually free, but then thought to myself, it is just not possible for me to run into 2 fucking morons within 2 days, it's just not possible.

But it is possible and I did run into another brain dead individual.

She sends me a screenshot of our website with the item she wanted to get being reflected as $0, and then below that screenshot, she writes...

"This is on your website."

... you stupid stupid woman, stupid stupid lady, stupid stupid girl, just stupid, I mean no amount of stupid that I type can describe the level of stupidity she has, like just so fucking stupid. The fact that I actually manage to get in contact with 2 individuals who are just the personification of stupidity just really shows how many stupids there are in the world. 

Okay, at least this 2nd stupid didn't try and argue her case, so her stupidity has a certain limit, but that first stupid who tried to argue his case and then threaten me with a lawsuit is not only stupid, but a fucking cheapskate and definitely not part of our company's demographic.

The first stupid didn't just call me, he called my Customer Service to ask about his order before he called me, and after I pretty much scolded him on the phone because he was really getting on my nerves, he called my senior colleague to ask about the table. My senior colleague was a lot more patient and explained to him that the website was not fully updated yet, and apologize for the confusion, but the thing is, there is nothing to be confused about, it is EXTREMELY obvious that the prices are not updated.

Why the fuck would a high end luxury furniture store suddenly be giving out $10,000 - $20,000 away for free? 

Under Utilized

I go to work feeling extremely inadequate these days and I am not sure if I can last very long there, not because I could potentially get fired for underperforming, but just from the overwhelming sense of me just not doing well at all.

I am not someone who aims to be the best, but I do not want to be the worst, I like to be somewhere in the middle, once in a while maybe crawl to the top a little to show that I am able to do well, but never stay at the top for too long because I do feel like there is a lot of pressure to maintain the No.1 position. Anyways, right now, I am at the bottom and I do not like the way the bottom of the barrel smells. Even though it hasn't really been 2 weeks into the new month yet, the pressure of not being able to close any sales yet is slowly but surely mounting on me

A lot of this pressure really comes from the fact that my fellow newbie colleague has already closed a sales this month and is very likely going to clinch a pretty big one within this week, even though there isn't any competition amongst us, having our performance be compared against each other will be inevitable because we did join the company around the same period. 

One thing I have noticed is that the sales team in my current company is a lot more aggressive than the sales team at ID4, or maybe the correct description would be that they have a lot more initiative , they will actively approach the customers much more frequently than I would. 

I don't like to approach customers and ask them if they need help because most of the time, they will just tell me they are looking around, so I am very passive and would rather wait for the ones who actually want to buy something to come to me, very much like how customers would come to me in ID4 because they need to talk to an ID, but this passive behavior doesn't really work in retail as it is a lot more fast pace than Interior Design.

When I was in ID4, everyone avoided having to serve new customers because we are all usually busy preparing proposals and quotations, or we are overloaded with current projects and don't have the time to sit down with a new customer for an hour or so to take their requirements, but because at my current company, the only thing we have to do is prepare quotations, my current group of colleagues will never be busy as my ex-interior design colleagues.

As an ID, the job only truly starts after you close a sales, because after that, that is when you have to prepare the full design proposals, schedule visits to the different supplier shops with the customer to choose the different materials, schedule work with the sub-cons, go do multiple site visits, and it's  going to be months of close knitted work with the client before you are actually done with the project.

As a Sales Associate (that's my position and I shall get to that later), you close the sales, and your job is done. You don't have to do any site visits, you don't have to be in constant contact with the customer, all you have to do is schedule a delivery date and usually on the day of the delivery, everything will be settled by the delivery team. Closing a sales in my current place doesn't come with a mountain of work and that's why my colleagues are more pro-active at approaching new customers because of it.

I like the work environment and I like the people there, but the nature of the job itself isn't something I signed up for and as the days go by, it is becoming more and more evident that I am probably not the right person for the job. 

To be clear, I applied for the role of an Interior Stylist, that was what the job was advertised as and that was what I went to be interviewed for. 

Unfortunately, for the past 6 weeks that I have been in the company, I have not done a single styling project for any clients, I have had maybe 2 colleagues come up to me to ask for colour matching advice and that is it, my main role is sales, and that is something that I really did not want to do because I am simply not good at doing sales.  

At the start, when my colleagues ask if I am an Interior Stylist or a Sales Associate, my supervisor will tell them I am the latter and not the former, because we already have a Stylist in the office and a second one would essentially be redundant, this was something that he had double checked with my boss at the start, whether I was hired as a Stylist or a Sales associate and sadly, the boss told him I was to focus on sales. 

Whenever I get asked if I am an Interior Stylist / Designer and my supervisor goes...

"He is not a designer, we already have a designer, he is here to do sales."

.... it hurts my pride because to be downgraded from an Interior Designer to an Interior Stylist was already bad enough for me, but then to be relegated to just a "Sales Associate" stings. 

I wanted to get a more creative role in the company, I want customers to come to me for styling service, to discuss what we can do with their space, I want to brainstorm ideas, but sadly, all I am doing now is approaching customers who do not want to be entertained, asking if they need help when they clearly don't, and when they do let me help, it's very basic questions like...

"Do you have any mirrors?"

"I am looking for a sofa."

"I am looking for a coffee table"

... to which I bring them to those items they are looking for, they look at the price, and usually if they are not scared off by the price, they will be when I tell them the time it takes to get a customized sofa in the colour they want in. 

Customers who are looking for single item pieces don't have half a year to wait for the furniture, they are usually there to look for an immediate replacement, and with the amount it cost per item, they are not going to want to settle for a display piece of a piece that is in a color they do not want. 

Sigh, I feel like a waste of space in the company and I feels like the company is wasting my experience as an Interior Designer.

When customers ask my senior colleagues about things like color matching and space planning, almost all of them struggle to assist the clients because they have no knowledge beyond the furniture size, price and material. And even if they do attempt to offer advice, it's usually a bit questionable. 

I came into this job knowing that my Interior Renovation knowledge will go to waste, but what I did not expect was for my Interior Design and Styling Knowledge to also go to waste and knowing that it is just makes me want to go back to Interior Design again, which is a really bad idea because I know I will not make any money in that industry.

The only thing I am looking forward to right now is for the current designer to actually RESIGN and have that spot be open, because I have spoken to him a few times and he has expressed his interest to go back into Interior Design again, which I believe will probably be early next year if he chooses to follow through with it. I am hoping that once he leaves, I will actually be considered to fill up his position, but should the company decide to look for another person to fill up that spot, then I will probably also just quit as well and find another interior design job, but this time, with a boutique interior design firm than a mass market one like ID4. 

Pang Seh Kia

 I thought I was very close to closing a $40,000 sales this week and was very happy that I could potentially break my sales egg early this month to get out from the $0 sales figure, but then the client suddenly stopped responding yesterday, which was suppose to be the day she told me she will make the purchase.

So this client, whom I shall call Christine, came into the store last week when we were quite close to closing, and because I no longer approach customers as much anymore due to the many rejections and awkward situations have faced, and my other colleague being more busy anticipating to close the store, we decided to just let her roam around the showroom on her own, thinking she was probably going to just leave the store after she has seen her fair share of furniture she probably can't afford.

Well, when she was done with her round, she actually reached out to me and ask me about the sofas we have on display, she pointed out a few she liked and inquired their availability, I honestly didn't think too much about it at first because she was really young and I doubt she could afford them, she also told me she had just moved to Singapore and had to get some furniture asap to fill her space up, that then made me think that she is probably still a bit confused about the currency exchange rate and might not have realized that the sofa she is getting is 20 times more expensive than a regular sofa from Courts.

Anyways, I get her contact information, prepare a quote for her and send it to her the next day, not expecting her to actually reply back like most customers do, and she didn't reply back until the following day.

She thanked me for the quote and told me she would get back to me again after she had taken some time to think about them.

Figured she probably wasn't, and that my exchange with her was going to end when I drop her a courtesy follow up text a few days later that she probably won't reply, just so I can tell my boss I did follow up but she didn't reply if he ends up asking about it.

Welp, she did reply a few days later and informed me she is interested to drop by the showroom again to look at more items, I then told her that I was not available on the day she wanted to drop by, to which she told me she will come over when I was around, I thought that was super nice and this when I started to take her more seriously. 

So we finally met again and she started sharing with me a few of the items she was interested in, I then asked her about where she was staying because if it was a condo and requires lift access, then getting a large sofa might not be possible as it wouldn't be able to fit into the lift, she was a bit disappointed, so I told her she could instead get a smaller sofa that we have in stock and a few armchair to fill up the space as well as introduce more sitting area, she was very receptive to the idea and told me she will probably purchase the items over the weekend, but she will need to go back and think about the items first.

The next day, she sends me a picture of her condo lift blueprint and ask me if the large sofa she wanted can fit into the lift, her exact message was...

"Could you check this blueprint, I assume the 3-seater can't fit..."

... I looked at the blueprint and it is pretty obvious it wouldn't fit, so I told her it won't and she doesn't respond after that. 

The next day, when I went back to work and my supervisor asked me if my customer was Korean because a Korean customer had called earlier and asked about whether her lift could fit a 3 seater sofa, I told him that she was was Korean but it couldn't have been her because she has direct contact with me, it doesn't make sense for her to call the office line directly, PLUS I have already informed her that the lift wouldn't fit the sofa.

I got really suspicious after that so I decided to drop Christine a text to ask her if she was still interested in the product because it was already Saturday and she told me she was going to purchase the items on Saturday.

No response.

And she didn't even bother to read the message, I was observing her profile throughout the day and she did appear online, but she didn't read the message, which made me believe that the Korean who called the office was indeed her.

So not only does she not have the basic courtesy to update me, apparently my messages are not even worth opening. She probably just deleted the chat when she received it because it has just been left at unread for the past 2 days and she was clearly online during those 2 days.

I really do not understand what is so difficult about simply saying...

"I am no longer interested in the product, but thank you for your help!" 

..., especially towards a sales person you have been having an exchange with for the past few days,  I would understand if it was a one time exchange of me sending them a quote and they don't reply, because most customers are entitled customers with no basic courtesy to drop a simple "Thanks", but I have been chatting with her for a while now, she even told me she was going to buy the items over the weekend, I think I deserve at least an update if you are not planning to get them anymore because I actually reserved those items for her, let me know you don't want it so I can release those items to my colleagues for them to sell! 

The thing is, I am not going to suddenly call you and try to hard sell you the items if you tell me you are no longer interested. No longer interested in the item, have the fucking courtesy to just say you are not interested, not just her, but with a few other customers as well, who just leave me at read or don't even bother to open the message, I am not a fucking spam text that you unwillingly subscribed to. 

I met this Interior Designer, or at least she claims she is one when she was asking for specials discount, who did this to me, didn't bother to reply to my follow up. Fucking ironic, as someone who also have to follow up with customers, I am sure she knows how irritating it can be to be left at read, yet she is are doing the exact same thing to me. 

Anyways, it's bloody rude and I am clearly very annoyed at Christine because she really got my hopes up but then decided to end it off by choosing to ignore my messages.

FINE! Then I will do my best to try and push the items she wants to other customers, so when she eventually decides to come back and get them, I can say to her face..

"Oh sorry, it's sold already, but I can order one for you if you'd like, it will just take 5 FUCKING MONTHS!"

... I'm way too petty.